415.519.8769 415.446.5511 The Smartest Move You'll Make
Kathleen & Michael:
You are the best! You manage to be so efficient and professional but you really treated me like I was your closest friend for whom you wanted the best. I know you work hard to make things work out the best for your clients but you don't make it seem hard. I am so glad you had me work with Michelle as well. She never seemed to stress about things and she gave me very step by step procedures to accomplish what we needed to do.
I know we've been through this process together already but doing it by myself had me a little more nervous. I do think I did the right thing but it was a tough decision. You were always encouraging and never expecting too much at once. I really did need baby steps and hand holding but I feel more independent as a result of accomplishing my goal.
If you ever need a quote on one of your ads or a letter of recommendation, feel free to ask me for it. I would be more than happy to share my experience. I know you and Michael work as a team which means you can do even more! I will never forget our first day of looking at property and the less than friendly resident...Michael is hilarious! Please thank him for me as well.
You know what, you have made this whole journey such a pleasure and WE ARE ABSOLUTELY HAPPY with our working relationship. You are so knowledgeable and have guided us with such a steady hand.
Most of all, you certainly go out of your way to help us to make this journey simple and making sure that we are well taken care of. We are truly blessed.
Please thank Michael as well. We can't wait to see you soon.
You need your own HGTV show! heh :D
Maria & Ordie ................................................................................................................................................................................
K & M
Thank you for your help and all your patience with me.
You have been the best agents I've worked with so far - not only were you on top of everything, but you truly try to work for your client's best interest. Many agents said they do that but ultimately - they work for their commission and care less for client's benefits.
The 5K thing was unexpected and thank you again not just for fighting for me, but for even noticing it in the reports and bringing it up for my attention to deal with.
We wanted to formally thank you for your effort to sell our Island home. After our experience buying our new house in Santa Cruz, we assumed we would have even more work ahead of us in selling our Newark house & were dreading it. I expressed our concern to Emma & Arturo, who you helped in purchasing their home years ago & they immediately recommended you. They said you were one of the hardest working, most honest people they have worked with & that we would really like your friendly, positive personality. Well, we couldn’t be happier with the experience of working with you on this transaction.
I liked you right away & it was like we had known each other for a long time. You were organized & well-prepared from the first meeting & thoroughly described the current challenging real estate market & marketing strategy. We completely trusted your judgment on pricing & marketing. The pictures you took of the house were great. The website & other internet postings gave the property immediate exposure, which is essential in the current market. You jumped in & had an open house the first weekend, resulting in two viable offers over the asking price. The luau on the deck was a great idea & ensured maximum exposure early in the listing process. You understood how cumbersome the paperwork could be, & were proactive in ensuring we had all documentation ready to deliver upon accepting an offer.
With our backgrounds in Engineering & Finance, Craig & I are particularly well-organized & thorough & we have high expectations of other professionals.
You exceeded our expectations. We appreciated your attention to detail, knowledge of disclosure & other requirements & ability to work with all parties to complete the transaction. Your proficiency with working remotely & with the Docusign system enabled us to resolve most of the transaction issues & document signing from Santa Cruz, which was incredibly helpful. You made this process as painless as it could have been. We would recommend you to friends, family & others without hesitation.
Thank you for the Goose Rocks wind chimes. I don't know if it was intentional, but when we bought our first house in 2003 you gave us the same gift. Regardless, we're very pleased to get another set of chimes -- the first set never got a chance to feel the breeze, as they unfortunately shattered when I accidentally dropped them on the way to installing them shortly after moving in. At the time we had many other things on our mind, & we moved on & forgot about the chimes. I'll endeavor to be more careful when I install these ones, & hopefully they'll have a long & tuneful life.
More importantly, we want to say a huge thank you for your tireless efforts through our recent sale & purchase. When we originally set out on this project, you told us "no one will work harder for you". From our previous experience with you, we knew those weren't empty words, but I think we had forgotten just how many details are involved in a real estate transaction & what we could expect from you. But you made good on that promise over & over again, & we could not be more pleased with the superb level of service you provided.
It is not often that I have felt the need to go out of my way to express my appreciation so strongly. But your dedication, availability, reliability & thoroughness were invaluable to us throughout the process of our sale & subsequent purchase. Even without having anyone to compare you to, it seems clear to us that the kind of service you provide is truly extraordinary, & we are very grateful to have had the opportunity to work with you. We were impressed beyond anything these words could say, & we would (& will!) recommend you without hesitation to anyone we know who is looking for an agent.
We would like to thank you for a job well done! We really appreciated all your hard work and tenacity to close our escrow early. We have bought and sold numerous homes over the years and your professionalism and experience were exceptional. (And we especially liked the "DocuSign", since we were out of town buyers.) As you know, Helen is a retired realtor and still has some knowledge in that field. So we know what a Number One realtor should be! In addition, you were always available when we needed you and were on top of everything till the very end of the transaction.
Thanks again for all your help. We will recommend you to anyone in your area looking for a first class realtor.
Just a note to thank our Real Estate Fairys. You are absolutely wonderful. You made the process so much easier,. “Thank God”. I have been telling everyone that if they ever need to purchase property you are the ticket. Thank you for everything!
Thanks for your fine service rendered in helping us purchase this house. You went "a lot of extra miles" for us and we really appreciate it.
Jim & Carolyn .................................................................................................................................................................................
Kathleen & Michael
Your professionalism is astounding. You took care of every problem that came up, probably ones I'm not even aware of. You are very good at what you do. I have bought and sold several houses and dealt with numerous Realtors but never have I had such a positive experience. For me, the process of buying a selling a home has never been made so easy.
Terry & Mona --------------------------------------------------------------------------------
Dear Kathleen & Michael
We wanted to let you know how much we appreciate all you did for us in handling the buying of one home and selling of another. We were most impressed with all the personal attention you paid to our transactions and your extensive knowledge of real estate. With our list of wants and needs for our new home, we wondered if there was a place in existence. But you stepped right up to the plate and found us what we were looking for!
Our questions and concerns seemed endless to us, yet you responded with great patience and most importantly, answers. So many details required immediate action and you never once let us down. You knew exactly what to say, you explained every detail to us and maintained almost daily contact. Even after the escrow closed, you were there for us still acting as our advocate. We don’t think there are many home buyers out there who can say that about their Real Estate Experts!
We thank you so much for turning what is usually a very stressful situation into something exciting for us. We love our new home but should we ever decide to relocate, you will be the first person we call!
A prominent jurist once observed that a lay person representing himself in court had a fool for a client. I think the same logic applies to a homeowner trying to sell his property without the benefit of an agent. Having just watched how hard you worked to sell our home, I heartily subscribe to the theory.
As we agonized over the decision to sell our home, second-guessed its selling price, worried about the wisdom of moving out of the area and questioned the value of the new home we had committed to buy, the last thing we needed were continuing concerns about all the arcane rules and regulations that had to be invoked in order to sell our house. And that's where you came in.
Vi & I were both overwhelmed at your energy level and your knowledge of the steps that had to be taken before we could leave for our new home in Roseville. You seemed to take on the assignment as a personal challenge to ensure our total satisfaction. We appreciate that very much.
Your insistence that our house was priced right and that it would move even though we were battling the holiday season and incredible rainstorms helped assuage major doubts that always lurked in the backs of our minds. Even when lower priced homes were selling all around us, you never flinched and never suggested we consider a lower selling price.
Finally, maybe your greatest value came to us at contract closing time. You knew every requirement and expected action of both buyer and seller, even when the buyers agent seemed confused about some aspects of the transaction. You made us feel well represented.
Thank you very much for all your help. Good luck in what I'm sure will be a most successful career.